Test Bank Organizational Communication Todays Professional Life in Context 1st Edition by Edward C. Brewer
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Test Bank Organizational Communication Todays Professional Life in Context 1st Edition by Edward C. Brewer
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Test Bank Organizational Communication Todays Professional Life in Context 1st Edition by Edward C. Brewer
Filled with both classic and contemporary examples and a variety of engaging stories, Organizational Communication teaches students how to apply theory in diverse real-world contexts including government, small and family-run businesses, nonprofit organizations, and entrepreneurial ventures.
ISBN-10 : 0190200413
ISBN-13 : 978-0190200411
Edward C. Brewer (Author), Jim Westerman (Author)
Table Of Contents
ORGANIZATIONAL COMMUNICATION: Today’s Professional Life in Context
Dedication
BRIEF CONTENTS
CONTENTS
PREFACE
ACKNOWLEDGMENTS
CHAPTER 1 ORGANIZATIONAL COMMUNICATION AND CONTEXTUAL REALITIES
INTRODUCTION
CASE STUDY: TWITTER AND SOCIAL SHAMING
DEFINING ORGANIZATIONAL COMMUNICATION
DIVERSITY IN THE WORKPLACE
ORGANIZING IN A GLOBAL MARKETPLACE
ETHICAL ISSUES
TASK AND MAINTENANCE ROLES
FORMS OF COMMUNICATION: ORAL, WRITTEN, NONVERBAL
COMMUNICATION NETWORKS
CONTEXT MATTERS
FOR-PROFIT ORGANIZATIONS
ENTREPRENEURSHIP—SMALL BUSINESSES
NON-PROFIT ORGANIZATIONS
GOVERNMENT SECTOR
SUMMARY
REVIEW AND DISCUSSION QUESTIONS
THE HOLLYWOOD CONNECTION
KEY TERMS
CHAPTER 2 CLASSICAL APPROACHES AND ORGANIZATIONAL STRUCTURE
INTRODUCTION
CASE STUDY: IPHONES AND SUICIDE NETS?
FREDERICK TAYLOR
MAX WEBER
HENRI FAYOL
CLASSICAL MANAGEMENT COMMUNICATION
MARY PARKER FOLLETT
CLASSICAL INFLUENCES IN TODAY’S GLOBAL ECONOMY
CONTEXT MATTERS
FOR-PROFIT ORGANIZATIONS
ENTREPRENEURSHIP—SMALL BUSINESSES
NON-PROFIT ORGANIZATIONS
GOVERNMENT SECTOR
SUMMARY
REVIEW AND DISCUSSION QUESTIONS
THE HOLLYWOOD CONNECTION
KEY TERMS
CHAPTER 3 HUMANISTIC APPROACHES TO ORGANIZATIONAL COMMUNICATION
INTRODUCTION
THE HUMAN RELATIONS APPROACH AND THE HUMAN RESOURCES APPROACH
CASE STUDY: THE TRAITOROUS EIGHT
ORGANIZATIONS AND SOCIAL EXPECTATIONS
THE HAWTHORNE STUDIES: THE BRIDGE FROM CLASSICAL THEORY TO HUMAN RELATIONS
THE ILLUMINATION STUDIES
THE RELAY ASSEMBLY TEST ROOM STUDIES
THE INTERVIEW PROGRAM
THE BANK WIRING ROOM STUDIES
IMPLICATIONS AND EXPLANATIONS OF THE HAWTHORNE STUDIES
THE HUMAN RELATIONS MOVEMENT
CASE STUDY: FROM ZERO TO SIXTY IN NO TIME FLAT
ABRAHAM MASLOW’S HIERARCHY OF NEEDS
FREDERICK HERZBERG’S MOTIVATION-HYGIENE THEORY
DOUGLAS MCGREGOR’S THEORY X AND THEORY Y
THE HUMAN RESOURCES MOVEMENT
BLAKE AND MOUTON’S MANAGERIAL GRID
LIKERT’S SYSTEM IV
OUCHI’S THEORY Z
CONTEXT MATTERS
FOR-PROFIT ORGANIZATIONS
ENTREPRENEURSHIP—SMALL BUSINESSES
CASE STUDY: THE SMALL ARTS AND CRAFTS BUSINESS
NON-PROFIT ORGANIZATIONS
GOVERNMENT SECTOR
SUMMARY
REVIEW AND DISCUSSION QUESTIONS
THE HOLLYWOOD CONNECTION
KEY TERMS
CHAPTER 4 SYSTEMS AND CRITICAL APPROACHES TO ORGANIZATIONAL COMMUNICATION
INTRODUCTION
SYSTEMS APPROACHES
GENERAL SYSTEMS THEORY
CYBERNETICS
THE PROCESS OF ORGANIZING
CHAOS AND COMPLEXITY THEORIES
THE ORGANIZATION AS A SYSTEM
ORGANIZATIONAL SYSTEM CHARACTERISTICS
SUBSYSTEMS AND SUPRASYSTEMS
CRITICAL APPROACHES
PRODUCING DISSENSUS
FEMINIST PERSPECTIVE
CASE STUDY: PINE RIDGE INDIAN RESERVATION
HEGEMONY AND DOMINATION
CONTROL
ORGANIZATIONAL JUSTICE
CERTIFIED B-CORPORATION
CONTEXT MATTERS
FOR-PROFIT ORGANIZATIONS
ENTREPRENEURSHIP—SMALL BUSINESSES
NON-PROFIT ORGANIZATIONS
GOVERNMENT SECTOR
SUMMARY
REVIEW AND DISCUSSION QUESTIONS
THE HOLLYWOOD CONNECTION
KEY TERMS
CHAPTER 5 CULTURAL APPROACHES TO ORGANIZATIONAL COMMUNICATION
INTRODUCTION
CASE STUDY: AVIANCA FLIGHT 052
DEFINING CULTURE
GLOBALIZATION AND CULTURE
CASE STUDY: THE NEW JOB AND ORGANIZATIONAL CULTURE
ORGANIZATIONAL CULTURE
WORK ENVIRONMENT
ORGANIZATIONAL COMMITMENT
ORGANIZATIONAL IDENTITY
ORGANIZATIONAL SUBCULTURES
CHANGING ORGANIZATIONAL CULTURE
PARADIGM SHIFTS AND ORGANIZATIONAL CULTURE
CONTEXT MATTERS
FOR-PROFIT ORGANIZATIONS
ENTREPRENEURSHIP—SMALL BUSINESSES
NON-PROFIT ORGANIZATIONS
GOVERNMENT SECTOR
SUMMARY
REVIEW AND DISCUSSION QUESTIONS
THE HOLLYWOOD CONNECTION
KEY TERMS
CHAPTER 6 SOCIALIZATION
INTRODUCTION
CASE STUDY: JOB-SEEKER
A VIRTUAL JOB-SEEKER
HUMAN CAPITAL
THE COST OF HUMAN CAPITAL
MAKING THE RIGHT CHOICE
CASE STUDY: AN OHIO REBOOT OF HUMAN CAPITAL
WHAT “GREAT” MANAGERS DO DIFFERENTLY
COMMUNICATE, COMMUNICATE, COMMUNICATE
THE IMPORTANCE OF ATTITUDE
THE SOCIALIZATION PROCESS
CASE STUDY: SOUTHWEST AIRLINES—PASSING THROUGH THE SCREEN
ANTICIPATION
CASE STUDY: THE NEW GUY
INFORMATION SEEKING
THE ROLE OF LEADERSHIP IN SOCIALIZATION
SOCIALIZATION AND ROLE DEVELOPMENT
CASE STUDY: ASKING QUESTIONS
CULTURAL FIT
METAMORPHOSIS
ORGANIZATIONAL EXIT
RECRUITMENT AND SOCIALIZATION: NEW TECHNOLOGIES
SOCIAL MEDIA
AVATARS
CONTEXT MATTERS
FOR-PROFIT ORGANIZATIONS
ENTREPRENEURSHIP—SMALL BUSINESSES
NON-PROFIT ORGANIZATIONS
GOVERNMENT SECTOR
SUMMARY
REVIEW AND DISCUSSION QUESTIONS
THE HOLLYWOOD CONNECTION
KEY TERMS
CHAPTER 7 ORGANIZATIONAL RELATIONSHIPS
INTRODUCTION
CASE STUDY: THE FLIGHT ATTENDANT
EMOTION IN THE WORKPLACE
EMOTIONAL LABOR
REGULATING YOUR EMOTIONAL RESPONSE
LISTENING AND RELATIONSHIPS
PERCEPTION IN THE WORKPLACE
NONVERBAL COMMUNICATION IN THE WORKPLACE
PERSONALITY AND ORGANIZATIONAL RELATIONSHIPS
CASE STUDY: THE BIG BANG THEORY
DECISION-MAKING AND RELATIONSHIPS
POWER, POLITICS, AND ETHICS: EFFECTS ON RELATIONSHIPS
CONTEXT MATTERS
FOR-PROFIT ORGANIZATIONS
ENTREPRENEURSHIP—SMALL BUSINESSES
NON-PROFIT ORGANIZATIONS
GOVERNMENT SECTOR
SUMMARY
REVIEW AND DISCUSSION QUESTIONS
THE HOLLYWOOD CONNECTION
KEY TERMS
CHAPTER 8 ORGANIZATIONAL LEADERSHIP
INTRODUCTION
CASE STUDY: CHARISMATIC PREACHER
TRAIT APPROACH TO LEADERSHIP
LEADERSHIP BEHAVIORS
THE UNIVERSITY OF MICHIGAN AND OHIO STATE STUDIES
MANAGERIAL GRID
CONTINGENT APPROACHES TO LEADERSHIP
LEAST PREFERRED COWORKER
LEADER-MEMBER EXCHANGE
SITUATIONAL LEADERSHIP
CONTINUUM OF LEADERSHIP BEHAVIOR
CHARISMATIC LEADERSHIP AND TRANSFORMATIONAL APPROACHES
AUTHENTIC LEADERSHIP
CHALLENGES TO THE LEADERSHIP CONSTRUCT—ATTRIBUTIONS, SUBSTITUTES, AND NEUTRALIZERS
CASE STUDY: LEAD WITH LUV
LEADING CHANGE
VITAL ASPECTS OF LEADING
LISTENING, LEADERSHIP, AND CHANGE
THE DISTINCTION BETWEEN LEADERSHIP AND MANAGEMENT
CONTEXT MATTERS
FOR-PROFIT ORGANIZATIONS
ENTREPRENEURSHIP—SMALL BUSINESSES
NON-PROFIT ORGANIZATIONS
GOVERNMENT SECTOR
SUMMARY
REVIEW AND DISCUSSION QUESTIONS
THE HOLLYWOOD CONNECTION
KEY TERMS
CHAPTER 9 TEAMS: FACE-TO-FACE AND VIRTUAL
INTRODUCTION
CASE STUDY: THE MACINTOSH PIRATES
TEAMS—WHAT ARE THEY?
TYPES OF TEAMS
TECHNOLOGY, SOCIAL SKILLS, AND FACE-TO-FACE TEAMS
THE VIRTUAL TEAM
TEAM/GROUP CHARACTERISTICS
TEAM JOB DESIGN
CASE STUDY: SOUTHWEST AIRLINES’ SUCCESS
COHESION AND LOYALTY
FRAMING AND “FANTASY”: IMPORTANT FOR GROUP COHESION
TRUST
EFFICIENCY IN TEAMS
MOTIVATION
SYNERGY
FAIRNESS: FINDING A REASONABLE SOLUTION
FEEDBACK AND LEARNING
NORMS
GROUPTHINK
DIVERSITY
SATISFACTION
THE IMPACT OF TECHNOLOGY ON TEAMS
VOICEMAIL
TELECONFERENCING AND VIDEOCONFERENCING
COMPUTER-MEDIATED TECHNOLOGY
EMAIL
CASE STUDY: INSTANT GRATIFICATION EXPECTATIONS
CASE STUDY: OOPS, I HIT REPLY ALL!
FAXING
SOCIAL NETWORKS
TIMING AND CULTURE
CONTEXT MATTERS
FOR-PROFIT ORGANIZATIONS
ENTREPRENEURSHIP—SMALL BUSINESSES
NON-PROFIT ORGANIZATIONS
GOVERNMENT SECTOR
SUMMARY
REVIEW AND DISCUSSION QUESTIONS
THE HOLLYWOOD CONNECTION
KEY TERMS
CHAPTER 10 MANAGING CONFLICT
INTRODUCTION
CONFLICT DEFINED
CONFLICT VERSUS DIFFERENCE OF OPINION
MANAGING CONFLICT
DIMENSIONS OF CONFLICT
EFFECTIVE VERSUS DYSFUNCTIONAL RESPONSES
CONFLICT WITHIN THE ORGANIZATION
CASE STUDY: ZEST MANUFACTURING WARS
STYLES OF DEALING WITH CONFLICT
AVOIDANCE
COMPETITION
ACCOMMODATION
COMPROMISE
COLLABORATION
STRATEGIC OBJECTIVES
ORGANIZATIONAL CONFLICT AND POWER
FORMS OF POWER
THIRD-PARTY INTERVENTION
CASE STUDY: EMAIL FIASCO
CONFLICT OUTSIDE: DEALING WITH AN ANGRY PUBLIC
CONTEXT MATTERS
FOR-PROFIT ORGANIZATIONS
ENTREPRENEURSHIP—SMALL BUSINESSES
NON-PROFIT ORGANIZATIONS
GOVERNMENT SECTOR
SUMMARY
REVIEW AND DISCUSSION QUESTIONS
THE HOLLYWOOD CONNECTION
KEY TERMS
CHAPTER 11 MANAGING ORGANIZATIONAL CHANGE AND CRISES
INTRODUCTION
CASE STUDY: MERGER MAYHEM
DOWNSIZING
IDENTIFYING THE CHANGE PROCESS
LAYI