Solution Manual Operations and Supply Chain Management 1st Edition by David A. Collier
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Solution Manual Operations and Supply Chain Management 1st Edition by David A. Collier
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Solution Manual Operations and Supply Chain Management 1st Edition by David A. Collier
David A. Collier, James R. Evans
David A. Collier; James R. Evans
This book provides a comprehensive overview of operations and supply chain management, balancing coverage of manufacturing and service businesses. It includes updated discussions on modern techniques, principles, and digital tools essential for today’s operations and supply chain management.
ISBN-10: 0357033868
ISBN-13: 9780357033869
Chapter 1: Operations Management and Value Chains
1-1 Operations Management
1-2 OM in the Workplace
1-3 Understanding Goods and Services
1-4 The Concept of Value
1-5 Customer Benefit Packages
1-6 Value Chains
1-7 Value Chain Frameworks
1-8 OM: A History of Change and Challenge
1-9 Key Challenges
Discussion Questions
Problems and Activities
Zappos Case Study
Integrative Case: Hudson Jewelers
Chapter 2: Measuring Performance in Operations and Value Chains
2-1 Types of Performance Measures
2-2 Analytics in Operations Management
2-3 Designing Measurement Systems in Operations
2-4 Models of Organizational Performance
Discussion Questions
Problems and Activities
Rapido Burrito Case Study
Integrative Case: Hudson Jewelers
Chapter 3: Operations Strategy
3-1 Gaining Competitive Advantage
3-2 Understanding Customer Wants and Needs
3-3 Evaluating Goods and Services
3-4 Competitive Priorities
3-5 Om and Strategic Planning
3-6 A Framework for Operations Strategy
Discussion Questions
Problems and Activities
Sustainable Lawn Care Case Study
Integrative Case: Hudson Jewelers
Chapter 4: Technology and Operations Management
4-1 Understanding Technology in Operations
4-2 Technology in Value Chains
4-3 Benefits and Challenges of Technology
4-4 Technology Decisions and Implementation
Discussion Questions
Problems and Activities
Bracket International-The RFID Decision Case Study
Integrative Case: Hudson Jewelers
Chapter 5: Goods and Service Design
5-1 Designing Goods and Services
5-2 Customer-Focused Design
5-3 Designing Manufactured Goods
5-4 Service-Delivery System Design
5-5 Service-Encounter Design
5-6 An Integrative Case Study of LensCrafters
Discussion Questions
Problems and Activities
Tom’s Auto Service Case Study
Integrative Case: Hudson Jewelers
Chapter 6: Supply Chain Design
6-1 Global Supply Chains
6-2 Supply Chain Design Trade-Offs
6-3 A Global Supply Chain Example: Inditex/Zara
6-4 Location Decisions
6-5 Supply Chain Optimization
Discussion Questions
Problems and Activities
Boston Red Sox Spring Training Decision Case Study
Integrative Case: Hudson Jewelers
Chapter 7: Process Selection, Design, and Analysis
7-1 Process Choice Decisions
7-2 The Product-Process Matrix
7-3 The Service-Positioning Matrix
7-4 Process Design
7-5 Process Analysis and Improvement
7-6 Process Design and Resource Utilization
Discussion Questions
Problems and Activities
The University of Audubon Rare Book Library Process Case Study
Integrative Case: Hudson Jewelers
Chapter 8: Facility and Work Design
8-1 Facility Layout
8-2 Designing Product Layouts
8-3 Designing Process Layouts
8-4 Workplace and Job Design
Discussion Questions
Problems and Activities
BankUSA: Cash Movement Case Study
Integrative Case: Hudson Jewelers
Chapter 9: Forecasting and Demand Planning
9-1 Forecasting and Demand Planning
9-2 Basic Concepts in Forecasting
9-3 Statistical Forecasting Models
9-4 Regression as a Forecasting Approach
9-5 Judgmental Forecasting
9-6 Forecasting in Practice
Discussion Questions
Problems and Activities
BankUSA: Forecasting Help Desk Demand by Day Case Study
Integrative Case: Hudson Jewelers
Chapter 10: Capacity Management
10-1 Understanding Capacity
10-2 Capacity Measurement in Operations
10-3 Long-Term Capacity Strategies
10-4 Short-Term Capacity Management
10-5 Theory of Constraints
Discussion Questions
Problems and Activities
David Christopher, Orthopedic Surgeon, Case Study
Integrative Case: Hudson Jewelers
Chapter 11: Managing Inventories in Supply Chains
11-1 Understanding Inventory
11-2 Inventory Characteristics
11-3 ABC Inventory Analysis
11-4 Managing Fixed-Quantity Inventory Systems
11-5 Managing Fixed-Period Inventory Systems
11-6 Single-Period Inventory Model
Discussion Questions
Problems and Activities
Hardy Hospital Case Study
Integrative Case: Hudson Jewelers
Chapter 12: Supply Chain Management and Logistics
12-1 Managing Supply Chains
12-2 Logistics
12-3 Risk Management in Supply Chains
12-4 Supply Chains in E-Commerce
12-5 Measuring Supply Chain Performance
12-6 Sustainability in Supply Chains
Discussion Questions
Problems & Activities
J&L Packaging, Inc.: Cash-to-Cash Conversion Cycle Case Study
Integrative Case: Hudson Jewelers
Chapter 13: Resource Management
13-2 Aggregate Planning Options
13-3 Strategies for Aggregate Planning
13-4 Disaggregation in Manufacturing
13-5 Capacity Requirements Planning
Discussion Questions
Problems and Activities
Blue Note Mortgage Case Study
Integrative Case: Hudson Jewelers
Chapter 14: Operations Scheduling and Sequencing
14-1 Understanding Scheduling and Sequencing
14-2 Scheduling Applications and Approaches
14-3 Sequencing
14-4 Applications of Sequencing Rules
14-5 Schedule Monitoring and Control
14-6 Vehicle Routing and Scheduling
Discussion Questions
Problems and Activities
Greyhound Frequent Flyer Call Center Case Study
Integrative Case: Hudson Jewelers
Chapter 15: Quality Management
15-1 Understanding Quality
15-2 Influential Leaders in Modern Quality Management
15-3 The Gap Model
15-4 ISO 9000:2000
15-5 Six Sigma
15-6 Cost-of-Quality Measurement
15-7 The “Seven QC Tools”
15-8 Other Quality Improvement Strategies
Discussion Questions
Problems and Activities
Sunshine Enterprises Case Study
Integrative Case: Hudson Jewelers
Chapter 16: Quality Control and SPC
16-1 Quality Control Systems
16-2 Statistical Process Control and Variation
16-3 Constructing Control Charts
16-4 Practical Issues in SPC Implementation
16-5 Process Capability
Discussion Questions
Problems and Activities
Goodman Tire and Rubber Company Case Study
Integrative Case: Hudson Jewelers
Chapter 17: Lean Operating Systems
17-1 Principles of Lean Operating Systems
17-2 Lean Tools and Approaches
17-3 Lean Six Sigma
17-4 Lean Manufacturing and Service Tours
17-5 Just-in-Time Systems
Discussion Questions
Problems and Activities
Community Medical Associates Case Study
Integrative Case: Hudson Jewelers
Chapter 18: Project Management
18-1 The Scope of Project Management
18-2 Techniques for Planning, Scheduling, and Controlling Projects
18-3 Time/Cost Trade-Offs
18-4 Uncertainty in Project Management
Discussion Questions
Problems and Activities
Alternative Water Supply-Single Project Case Study
Integrative Case: Hudson Jewelers
Appendix A: Areas for the Cumulative Standard Normal Distribution
Appendix B: Factors for Control Charts
Appendix C: Random Digits
Endnotes
Glossary
Index
Operations and Supply Chain Management 1st Edition by David A. Collier PDF Solutions
Answers To End Of Chapters Questions
PDF Answers Questions