Chapter 01 Test Bank
Student: ______________________________________________________________________

1. Of the following, which is not an application of an EHR system? 
A. capture of past medical, family, and social history
B. capture of known medication allergies
C. capture of insurance policy number
D. capture of details of operative procedure(s)
2. Dr. Evans' office has computerized the following functions: appointment scheduling, charge capture, collections, and reporting. These are all found in which type of software? 
A. electronic health record
B. compliance reporting
C. database management
D. practice management
3. Christine Simmons arrived for her appointment with Dr. Shumaker 20 minutes ago. The healthcare professional has just left the room after taking Christine's vital signs, weight, and a brief history of present illness. What will be the next step in Christine's flow through the overall process? 
A. The patient will check in.
B. Clinical support personnel will meet with the patient.
C. The care provider will see the patient.
D. The patient will be taken through the check-out process.
4. Jesse Lopez is a healthcare professional at Green Springs Internal Medicine. He has just finished submitting claims to Blue Shield for patients seen yesterday. Jesse was performing what type of function? 
A. assessment
B. registration
C. administrative
D. clinical
5. Sean Brown is a new care provider and has never before used Prime Suite. He is frustrated, and though you have been trying to help him, he is still having difficulty. What would be sound advice to give to Dr. Brown? 
A. Direct him to the User's Guide in Prime Suite and show him the index, contents, and search features.
B. Have him call the Prime Suite 24-hour help line to speak with a technician.
C. Have him ask one of the other care providers in the practice for assistance.
D. Make arrangements to meet him at the office on a Saturday to teach him how to use the system.
6. You are a registrar in the admitting office of a hospital; a patient presents to register for an outpatient laboratory test. What will you first access to determine if that patient has ever been seen at that hospital before, or whether you must register him for the first time? 
A. Master List
B. Master Patient (Person) Index
C. Diagnosis Index
D. Account Summary

7. Physicians' practices sometimes use a service to check for errors on claim forms prior to submitting a claim to the insurance company. The service that processes insurance claims is a:03_03_2015_QC_CS-8306
 
A. billing service.
B. coding service.
C. clearinghouse.
D. fiscal intermediary.
8. Roberta is a healthcare professional at Dr. Ingram's office. She has a patient on the phone who wants to make an appointment with Dr. Ingram. What will Roberta first take into consideration when looking for an open appointment time? 
A. the patient's schedule
B. the reason for the patient's visit
C. the patient's age
D. Dr. Ingram's vacation schedule
9. Pieces of data that identify a patient and include such items as name, address, and date of birth are considered what types of data? 
A. demographic
B. administrative
C. clinical
D. financial
10. Which of the following is  a type of medical insurance? 
A. Medicare
B. TRICARE
C. Self-pay from patient
D. Workers' Compensation
11. Prime Suite uses a single _________________ to store administrative and clinical data on each patient. 
A. payer system
B. log on
C. database
D. Master Patient (Person) Index
12. Though the costs of implementation will be high, which record-keeping costs will ultimately drop as a result of implementing an electronic health record? 
A. training costs
B. cost of folders and clips to file each record
C. transcription costs
D. copying costs
13. Of the following, which contributes to the high cost of electronic health records for the software service provider? 
A. training costs
B. hardware costs
C. research and development costs
D. all of these costs contribute
14. Which of the following statements accurately describes duplicate patient registration entries in an electronic health record system? 
A. It is impossible to duplicate a patient registration in an electronic system.
B. Duplicate patient registrations can occur if the patient's name was misspelled or the patient was previously registered under a different name.
C. Duplicate registrations are not a problem in an electronic health record.
D. There is no need for the registration process within the electronic health record system.
15. Which of the following EHR applications may be more beneficial and efficient for the patient? 
A. ePrescribing
B. dictating rather than hand writing the record
C. report-writing applications
D. interoperability capability
16. What must a care provider do before he/she will see the benefits of an EHR in relation to time spent documenting each patient's visit? 
A. hire a scribe
B. dictate all of his/her notes
C. use a fill-in-the blank form and then transfer the notes into the EHR
D. devote time to learning the new system
17. Research has shown what in relation to the use of an EHR? 
A. Care providers have embraced the use of EHR software willingly.
B. There has been a decrease in medical errors through the use of EHR software.
C. Patients whose care provider uses an EHR are less likely to be involved in their own care.
D. There has been an increase in staff turnover since EHRs have become more popular.
18. Of the following, which is not clinical information? 
A. patient's weight
B. medication list
C. age
D. physical exam
19. A care provider is dictating a progress note into speech recognition while the patient is being seen. This dictation is occurring 
A. after the physical exam.
B. at the point of care.
C. retrospectively.
D. instantaneously.
20. In a physician’s practice, the documentation of a patient's office visit is often referred to as a 
A. discharge summary.
B. physical exam.
C. history of present illness.
D. progress note.
21. The feature in Prime Suite that guides the user on how specific functions or applications work is known as 
A. Prime Assistance.
B. Help.
C. Prime Guide.
D. Prime Location.
22. During the history of present illness, the healthcare professional asks Ron Albertson for his preferred pharmacy. The healthcare professional then enters the information into Prime Suite. After the care provider has examined and diagnosed Mr. Albertson, he prescribes Amoxicillin and electronically sends the prescription to Mr. Albertson's chosen pharmacy without having to enter any additional information into the ePrescribe module. This is an example of 
A. interoperability.
B. interfacing.
C. profitability.
D. seamlessness.
23. The first step of the information chain in an electronic system is 
A. patient is checked in.
B. patient makes the appointment.
C. insurance verification is performed.
D. co-pay is collected.
24. The patient’s bill for an encounter is ready to be sent to the insurer at what point in the encounter? 
A. after the patient has scheduled the appointment
B. after the patient has been seen by the care provider
C. after the care provider has documented a diagnosis or diagnoses and all charges have been posted
D. after the insurance company has pre-approved the visit to the care provider
25. You are a healthcare professional at Greensburg Medical Center and you have just shown a patient, Mrs. Clark, to the check-out desk, where the billing coordinator had just taken the encounter form (superbill) for the visit. Dr. Daniels came to the window and stated that Mrs. Clark left the exam room before receiving her flu shot. What will occur in this case? 
A. Mrs. Clark has already given the encounter form to the billing coordinator, so she will need to make another appointment.
B. Mrs. Clark will be taken back to the exam room and will be given a flu shot; however, she will not be charged since she has actually already checked out.
C. Mrs. Clark will be taken back to the exam room; she will be given the shot by the healthcare professional, who will document it in Mrs. Clark's record and will then update the encounter form to reflect the charges for the flu shot; at that point, Mrs. Clark will return to the check-out desk.
D. Mrs. Clark will be taken back to the exam room and will be given the shot by the healthcare professional; she will then be free to leave.
26. Prime Suite is what kind of computer software? 
A. practice management
B. practice management and electronic health records (EHR)
C. electronic health records (EHR)
D. registration/admission/discharge/transfer
27. Of the following, which does  need to be sent to an insurance company on the CMS-1500 claim form? 
A. patient's full name
B. patient's address
C. history of present illness
D. patient's date of birth
28. 
The steps listed below are carried out by which staff during an office visit?
Patient arrives for visit  Update patient information  Check in and collect co-pay  Start patient tracking
 
A. care provider
B. clinical assistant/nurse
C. billing staff
D. registration/front-desk staff
29. Joyce Burke is a healthcare professional working at Greenway Medical. She is responsible for compiling insurance claims and checking them for completion. Which area of the office does Joyce most likely work in? 
A. business office
B. check-out desk
C. front desk
D. clinical support

Use the following screenshot to answer questions 30 and 31 (Note to vendor: image is SPU from previous edition)

30. Of the menu items listed at the top of the screen, which will be used to determine what the shortcut F6 means in Prime Suite? 
A. A/R Management
B. Help
C. Registration
D. Reporting
E. Schedule
31. In the screenshot above, which patient is being seen for a Pap smear? 
A. John Miller
B. Juan C. Ortega
C. Kenneth Washington
D. Sylvia Gonzalez
32. Of the following, which is an advantage of adopting an electronic health record? 
A. the cost of implementing an electronic system
B. the potential for interoperability with other computerized systems within the practice or hospital
C. the high learning curve
D. the requirement of little time or effort by the office staff
33. Which of the following functions is carried out during the check-in steps? 
A. Healthcare professional takes medical history.
B. Patient calls office for appointment.
C. Healthcare professional updates patient information.
D. Healthcare professional posts patient charges.
34. Which of the following is  a care provider? 
A. Medical Assistant
B. Certified Nurse Practitioner
C. Certified Nurse Midwife
D. Dentist
35. You are the office manager of Prime Internal Medicine. You have been encouraging the three care providers in the practice to convert to an electronic health record. They have asked you to give your arguments for conversion to an electronic health record and to present it to them in written form by the end of the week. How will you argue the point for adoption of an EHR? 

 

36. Give an example and explain why the processes outlined in the Clinical Staff/Care Provider Flowchart may need to be repeated once the patient checks out from her current visit. 

 

37. There is a high learning curve when implementing an electronic health record. Describe what this statement means. 

 

38. You have been asked to speak at a local organization about the electronic health record. You have been asked "Why has it taken so long to use computerized health records  other industries have conducted business by computer for a long time." How will you answer? 

 

39. Dr. Philips left Daniel James' chart in the office with him after she completed examining the patient. Doing so may cause concern. Why? 

 

40. Name at least three functions that are carried out through the use of Practice Management software (be specific in your answer). 

 

41. Name at least three functions that are carried out through the use of electronic health records software (be specific in your answer). 

 

Chapter 01 Test Bank Key

1. Of the following, which is not an application of an EHR system? 
A. capture of past medical, family, and social history
B. capture of known medication allergies
C. capture of insurance policy number
D. capture of details of operative procedure(s)
An EHR system does not have a function to capture an insurance policy number; that would be part of a practice management program. The capture of past medical, family, and social history, known medication allergies, and details of operative procedure(s) is all clinical in nature, and is therefore part of the patient’s health record.  

ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
Accessibility: Keyboard Navigation
Blooms: Remember
CAAHEP: VI.C.4 Define types of information contained in the patient’s medical record
CAHIIM: III.A.2 Differentiate the roles of various providers and disciplines throughout the continuum of healthcare and respond to their information needs.
CAHIIM: III.B.1 Explain the process used in the selection and implementation of health information management systems
Difficulty: 1 Easy
Learning Objective: 01.03
Topic: Electronic Health Record Applications
 
2. Dr. Evans' office has computerized the following functions: appointment scheduling, charge capture, collections, and reporting. These are all found in which type of software? 
A. electronic health record
B. compliance reporting
C. database management
D. practice management
Practice management software allows an office to computerize functions such as appointment scheduling and collections.

ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
ABHES: 7.e Apply scheduling principles
Accessibility: Keyboard Navigation
Blooms: Remember
CAAHEP: VI.C.2 Identify advantages and disadvantages of the following appointment systems
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: III.A.2 Differentiate the roles of various providers and disciplines throughout the continuum of healthcare and respond to their information needs.
Difficulty: 1 Easy
Learning Objective: 01.01
Topic: Practice Management Applications
 
3. Christine Simmons arrived for her appointment with Dr. Shumaker 20 minutes ago. The healthcare professional has just left the room after taking Christine's vital signs, weight, and a brief history of present illness. What will be the next step in Christine's flow through the overall process? 
A. The patient will check in.
B. Clinical support personnel will meet with the patient.
C. The care provider will see the patient.
D. The patient will be taken through the check-out process.
After vital signs and history are taken, a patient will see a care provider.  

ABHES: 7.e Apply scheduling principles
Accessibility: Keyboard Navigation
Blooms: Remember
CAAHEP: VI.P.1 Manage appointment schedule using established priorities
CAHIIM: III.A.1 Utilize software in the completion of HIM processes
Difficulty: 1 Easy
Learning Objective: 01.04
Topic: The Flow of Information from Registration through Processing of the Claim
 
4. Jesse Lopez is a healthcare professional at Green Springs Internal Medicine. He has just finished submitting claims to Blue Shield for patients seen yesterday. Jesse was performing what type of function? 
A. assessment
B. registration
C. administrative
D. clinical
All functions related to billing, including filing medical claims, are administrative.

ABHES: 7.d Process insurance claims
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.C.7 Describe filing indexing rules
CAHIIM: III.A.2 Differentiate the roles of various providers and disciplines throughout the continuum of healthcare and respond to their information needs.
Difficulty: 1 Easy
Learning Objective: 01.01
Topic: Practice Management Applications
 
5. Sean Brown is a new care provider and has never before used Prime Suite. He is frustrated, and though you have been trying to help him, he is still having difficulty. What would be sound advice to give to Dr. Brown? 
A. Direct him to the User's Guide in Prime Suite and show him the index, contents, and search features.
B. Have him call the Prime Suite 24-hour help line to speak with a technician.
C. Have him ask one of the other care providers in the practice for assistance.
D. Make arrangements to meet him at the office on a Saturday to teach him how to use the system.
Prime Suite’s User's Guide allows people to search for and familiarize themselves with many of the program's functions independently.  

ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: III.A.2 Differentiate the roles of various providers and disciplines throughout the continuum of healthcare and respond to their information needs.
CAHIIM: III.B.1 Explain the process used in the selection and implementation of health information management systems
Difficulty: 2 Medium
Learning Objective: 01.05
Topic: Use of the Help Feature
 
6. You are a registrar in the admitting office of a hospital; a patient presents to register for an outpatient laboratory test. What will you first access to determine if that patient has ever been seen at that hospital before, or whether you must register him for the first time? 
A. Master List
B. Master Patient (Person) Index
C. Diagnosis Index
D. Account Summary
The master patient (person) index is a comprehensive roster of all patients ever receiving care in a hospital setting.

ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
ABHES: 7.e Apply scheduling principles
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.P.1 Manage appointment schedule using established priorities
CAHIIM: I.B.3 Identify a complete health record according to, organizational policies, external regulations, and standards
Difficulty: 2 Medium
Learning Objective: 01.01
Topic: Practice Management Applications
 
7. 
Physicians' practices sometimes use a service to check for errors on claim forms prior to submitting a claim to the insurance company. The service that processes insurance claims is a:
03_03_2015_QC_CS-8306
 
A. billing service.
B. coding service.
C. clearinghouse.
D. fiscal intermediary.
A clearninghouse processes insurance claims.

ABHES: 7.d Process insurance claims
Accessibility: Keyboard Navigation
Blooms: Remember
CAAHEP: VIII.P.4 Complete an insurance claim form
CAHIIM: IV.A.2 Use common software applications such as spreadsheets, databases, word processing, graphics, presentation, e-mail, and so on in the execution of work processes.
Difficulty: 1 Easy
Learning Objective: 01.01
Topic: Practice Management Applications
 
8. Roberta is a healthcare professional at Dr. Ingram's office. She has a patient on the phone who wants to make an appointment with Dr. Ingram. What will Roberta first take into consideration when looking for an open appointment time? 
A. the patient's schedule
B. the reason for the patient's visit
C. the patient's age
D. Dr. Ingram's vacation schedule
Before making an appointment, the receptionist needs to know the condition or symptom(s) for which the patient is being seen before determining the amount of time allotted for each appointment.

ABHES: 7.e Apply scheduling principles
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.P.1 Manage appointment schedule using established priorities
CAHIIM: III.A.2 Differentiate the roles of various providers and disciplines throughout the continuum of healthcare and respond to their information needs.
Difficulty: 2 Medium
Learning Objective: 01.01
Topic: Practice Management Applications
 
9. Pieces of data that identify a patient and include such items as name, address, and date of birth are considered what types of data? 
A. demographic
B. administrative
C. clinical
D. financial
Identifying data, such as name, address, and date of birth, is also called demographic data.

ABHES: 4.a Follow documentation guidelines
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.C.4 Define types of information contained in the patient’s medical record
CAHIIM: I.D.1 Collect and maintain health data
Difficulty: 1 Easy
Learning Objective: 01.01
Topic: Practice Management Applications
 
10. Which of the following is  a type of medical insurance? 
A. Medicare
B. TRICARE
C. Self-pay from patient
D. Workers' Compensation
Patient Self-pay is not a type of medical insurance; Medicare is a federal program covering the elderly and disabled; Tricare is coverage for military; and Workers' Compensation covers work-related injuries or illnesses only.

ABHES: 7.d Process insurance claims
Accessibility: Keyboard Navigation
Blooms: Remember
CAAHEP: VIII.C.1.a types of third party plans
CAHIIM: IV.A.2 Use common software applications such as spreadsheets, databases, word processing, graphics, presentation, e-mail, and so on in the execution of work processes.
Difficulty: 1 Easy
Learning Objective: 01.01
Topic: Practice Management Applications
 
11. Prime Suite uses a single _________________ to store administrative and clinical data on each patient. 
A. payer system
B. log on
C. database
D. Master Patient (Person) Index
Prime Suite uses a single database to house data so that data, such as provider's name, insurance data, etc., does not need to be entered more than once and, if changes are made, the changes carry over to the clinical and administrative databases, as necessary.

ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
Accessibility: Keyboard Navigation
Blooms: Remember
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: III.A.1 Utilize software in the completion of HIM processes
Difficulty: 1 Easy
Learning Objective: 01.01
Topic: Practice Management Applications
 
12. Though the costs of implementation will be high, which record-keeping costs will ultimately drop as a result of implementing an electronic health record? 
A. training costs
B. cost of folders and clips to file each record
C. transcription costs
D. copying costs
Moving to an electronic health record lessens the need for many office supplies used to house records, such as folders and clips for each file. Training costs will increase; transcription costs may or may not be affected, depending on the use of dictation within an electronic record; and copying costs may decrease, though not necessarily.

ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: III.A.1 Utilize software in the completion of HIM processes
CAHIIM: III.A.2 Differentiate the roles of various providers and disciplines throughout the continuum of healthcare and respond to their information needs.
Difficulty: 2 Medium
Learning Objective: 01.02
Topic: Why Adopt Electronic Health Record Applications
 
13. Of the following, which contributes to the high cost of electronic health records for the software service provider? 
A. training costs
B. hardware costs
C. research and development costs
D. all of these costs contribute
Training and hardware costs are incurred by the care provider or healthcare facility. Research and development costs are incurred by the software service provider.

ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: III.B.1 Explain the process used in the selection and implementation of health information management systems
Difficulty: 2 Medium
Learning Objective: 01.02
Topic: Why Adopt Electronic Health Record Applications
 
14. Which of the following statements accurately describes duplicate patient registration entries in an electronic health record system? 
A. It is impossible to duplicate a patient registration in an electronic system.
B. Duplicate patient registrations can occur if the patient's name was misspelled or the patient was previously registered under a different name.
C. Duplicate registrations are not a problem in an electronic health record.
D. There is no need for the registration process within the electronic health record system.
An EHR system must have a registration process, either as a part of the practice management system or as part of the EHR software itself. It is important not to have duplicate registrations, otherwise a unit record for each patient does not exist. Patients who have been seen previously and used another name (such as a maiden name) or errors in spelling can both result in duplicate registrations within the EHR.

ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: III.B.1 Explain the process used in the selection and implementation of health information management systems
Difficulty: 2 Medium
Learning Objective: 01.02
Topic: Why Adopt Electronic Health Record Applications
 
15. Which of the following EHR applications may be more beneficial and efficient for the patient? 
A. ePrescribing
B. dictating rather than hand writing the record
C. report-writing applications
D. interoperability capability
ePrescribing is more efficient for a patient, since they are able to pick up prescriptions sooner, and there are more safeguards in place regarding drug-drug and drug-food interactions.

ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: III.A.1 Utilize software in the completion of HIM processes
Difficulty: 2 Medium
Learning Objective: 01.02
Topic: Why Adopt Electronic Health Record Applications
 
16. What must a care provider do before he/she will see the benefits of an EHR in relation to time spent documenting each patient's visit? 
A. hire a scribe
B. dictate all of his/her notes
C. use a fill-in-the blank form and then transfer the notes into the EHR
D. devote time to learning the new system
Hiring a scribe may eventually be done so that the physician can examine the patient rather than type in the computer, but he/she still needs to know the system so that the verbal dictation to the scribe is done in a logical manner; dictation would still take up the care provider's time; using a form and then transferring the notes into the EHR would be re-work and a time waster.

ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: III.A.1 Utilize software in the completion of HIM processes
Difficulty: 3 Hard
Learning Objective: 01.02
Topic: Why Adopt Electronic Health Record Applications
 
17. Research has shown what in relation to the use of an EHR? 
A. Care providers have embraced the use of EHR software willingly.
B. There has been a decrease in medical errors through the use of EHR software.
C. Patients whose care provider uses an EHR are less likely to be involved in their own care.
D. There has been an increase in staff turnover since EHRs have become more popular.
Because of the immediate availability of data about each patient, medication errors have decreased.

ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: III.A.1 Utilize software in the completion of HIM processes
Difficulty: 2 Medium
Learning Objective: 01.02
Topic: Why Adopt Electronic Health Record Applications
 
18. Of the following, which is not clinical information? 
A. patient's weight
B. medication list
C. age
D. physical exam
A patient's age is not clinical information.  

ABHES: 4.a Follow documentation guidelines
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.C.4 Define types of information contained in the patient’s medical record
CAHIIM: I.D.1 Collect and maintain health data
Difficulty: 1 Easy
Learning Objective: 01.03
Topic: Electronic Health Record Applications
 
19. A care provider is dictating a progress note into speech recognition while the patient is being seen. This dictation is occurring 
A. after the physical exam.
B. at the point of care.
C. retrospectively.
D. instantaneously.
Speech recognition technology allows a care provider to dictate information at the time care is being provided.

ABHES: 4.a Follow documentation guidelines
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: III.A.1 Utilize software in the completion of HIM processes
Difficulty: 1 Easy
Learning Objective: 01.03
Topic: Electronic Health Record Applications
 
20. In a physician’s practice, the documentation of a patient's office visit is often referred to as a 
A. discharge summary.
B. physical exam.
C. history of present illness.
D. progress note.
The progress note includes such details as the physical exam and the history of the present illness. A discharge summary is used to document a patient's inpatient stay as opposed to a patient's outpatient visit with a physician.

ABHES: 4.a Follow documentation guidelines
ABHES: 7.a Gather and process documents
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.C.4 Define types of information contained in the patient’s medical record
CAHIIM: I.B.1 Analyze the documentation in the health record to ensure it supports the diagnosis and reflects the patient’s progress, clinical findings, and discharge status
Difficulty: 2 Medium
Learning Objective: 01.03
Topic: Electronic Health Record Applications
 
21. The feature in Prime Suite that guides the user on how specific functions or applications work is known as 
A. Prime Assistance.
B. Help.
C. Prime Guide.
D. Prime Location.
Prime Suite’s help feature is known simply as Help.  

ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
Accessibility: Keyboard Navigation
Blooms: Remember
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: III.A.2 Differentiate the roles of various providers and disciplines throughout the continuum of healthcare and respond to their information needs.
Difficulty: 1 Easy
Learning Objective: 01.05
Topic: Use of the Help Feature
 
22. During the history of present illness, the healthcare professional asks Ron Albertson for his preferred pharmacy. The healthcare professional then enters the information into Prime Suite. After the care provider has examined and diagnosed Mr. Albertson, he prescribes Amoxicillin and electronically sends the prescription to Mr. Albertson's chosen pharmacy without having to enter any additional information into the ePrescribe module. This is an example of 
A. interoperability.
B. interfacing.
C. profitability.
D. seamlessness.
Interoperability refers to multiple products working together in a single database.  

ABHES: 4.a Follow documentation guidelines
ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: II.C.1 Apply policies and procedures surrounding issues of access and disclosure of protected health information
CAHIIM: III.A.1 Utilize software in the completion of HIM processes
CAHIIM: III.A.2 Differentiate the roles of various providers and disciplines throughout the continuum of healthcare and respond to their information needs.
Difficulty: 2 Medium
Learning Objective: 01.02
Topic: Why Adopt Electronic Health Record Applications
 
23. The first step of the information chain in an electronic system is 
A. patient is checked in.
B. patient makes the appointment.
C. insurance verification is performed.
D. co-pay is collected.
Before any information can be documented, the patient must first make an appointment.

ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
ABHES: 7.e Apply scheduling principles
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: III.A.1 Utilize software in the completion of HIM processes
Difficulty: 1 Easy
Learning Objective: 01.04
Topic: The Flow of Information from Registration through Processing of the Claim
 
24. The patient’s bill for an encounter is ready to be sent to the insurer at what point in the encounter? 
A. after the patient has scheduled the appointment
B. after the patient has been seen by the care provider
C. after the care provider has documented a diagnosis or diagnoses and all charges have been posted
D. after the insurance company has pre-approved the visit to the care provider
Scheduling an appointment is the first step, and therefore no charges have been incurred as of that point; making an appointment does not mean the patient will actually be seen, so a bill cannot be sent to the insurer at that point. The patient does need to be seen by the care provider or another care provider, but a diagnosis or diagnoses need to be documented, and the charges for services rendered must be posted in the practice’s billing system prior to a bill being generated. Even if preapproval is required, without the diagnosis or diagnoses and without the charges being posted, the bill cannot be generated (dropped).  

ABHES: 7.e Apply scheduling principles
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.P.1 Manage appointment schedule using established priorities
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: III.A.1 Utilize software in the completion of HIM processes
Difficulty: 2 Medium
Learning Objective: 01.04
Topic: The Flow of Information from Registration through Processing of the Claim
 
25. You are a healthcare professional at Greensburg Medical Center and you have just shown a patient, Mrs. Clark, to the check-out desk, where the billing coordinator had just taken the encounter form (superbill) for the visit. Dr. Daniels came to the window and stated that Mrs. Clark left the exam room before receiving her flu shot. What will occur in this case? 
A. Mrs. Clark has already given the encounter form to the billing coordinator, so she will need to make another appointment.
B. Mrs. Clark will be taken back to the exam room and will be given a flu shot; however, she will not be charged since she has actually already checked out.
C. Mrs. Clark will be taken back to the exam room; she will be given the shot by the healthcare professional, who will document it in Mrs. Clark's record and will then update the encounter form to reflect the charges for the flu shot; at that point, Mrs. Clark will return to the check-out desk.
D. Mrs. Clark will be taken back to the exam room and will be given the shot by the healthcare professional; she will then be free to leave.
The healthcare professional must document in the chart that the shot was administered and that the encounter form was updated to reflect all charges.

ABHES: 4.a Follow documentation guidelines
ABHES: 7.e Apply scheduling principles
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.P.1 Manage appointment schedule using established priorities
CAHIIM: I.D.1 Collect and maintain health data
CAHIIM: III.H.1 Apply policies and procedures to ensure the accuracy and integrity of health data both internal and external to the health system
Difficulty: 2 Medium
Learning Objective: 01.04
Topic: The Flow of Information from Registration through Processing of the Claim
 
26. Prime Suite is what kind of computer software? 
A. practice management
B. practice management and electronic health records (EHR)
C. electronic health records (EHR)
D. registration/admission/discharge/transfer
Prime Suite is a combined Practice Management and EHR software.

ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: III.A.1 Utilize software in the completion of HIM processes
Difficulty: 1 Easy
Learning Objective: 01.01
Topic: Practice Management Applications
 
27. Of the following, which does  need to be sent to an insurance company on the CMS-1500 claim form? 
A. patient's full name
B. patient's address
C. history of present illness
D. patient's date of birth
Past medical history does not need to be sent to an insurance company; only certain identifying information, insurance information, and ICD and CPT codes describing the diagnoses and services provided are sent on the CMS-1500 claim form.

ABHES: 7.d Process insurance claims
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VIII.P.4 Complete an insurance claim form
CAHIIM: IV.A.2 Use common software applications such as spreadsheets, databases, word processing, graphics, presentation, e-mail, and so on in the execution of work processes.
Difficulty: 1 Easy
Learning Objective: 01.01
Topic: Practice Management Applications
 
28. 
The steps listed below are carried out by which staff during an office visit?
Patient arrives for visit  Update patient information  Check in and collect co-pay  Start patient tracking
 
A. care provider
B. clinical assistant/nurse
C. billing staff
D. registration/front-desk staff
The registration or front-desk staff is responsible for the check-in and updating process.

ABHES: 4.a Follow documentation guidelines
ABHES: 7.e Apply scheduling principles
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.P.1 Manage appointment schedule using established priorities
CAHIIM: I.D.1 Collect and maintain health data
CAHIIM: III.H.1 Apply policies and procedures to ensure the accuracy and integrity of health data both internal and external to the health system
Difficulty: 1 Easy
Learning Objective: 01.04
Topic: The Flow of Information from Registration through Processing of the Claim
 
29. Joyce Burke is a healthcare professional working at Greenway Medical. She is responsible for compiling insurance claims and checking them for completion. Which area of the office does Joyce most likely work in? 
A. business office
B. check-out desk
C. front desk
D. clinical support
The business office works with insurance claims.

ABHES: 1.b Compare and contrast the allied health professions and understand their relation to medical assisting
ABHES: 7.d Process insurance claims
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.P.1 Manage appointment schedule using established priorities
CAHIIM: I.D.1 Collect and maintain health data
CAHIIM: III.H.1 Apply policies and procedures to ensure the accuracy and integrity of health data both internal and external to the health system
Difficulty: 1 Easy
Learning Objective: 01.04
Topic: The Flow of Information from Registration through Processing of the Claim

Use the following screenshot to answer questions 30 and 31 (Note to vendor: image is SPU from previous edition)

30. Of the menu items listed at the top of the screen, which will be used to determine what the shortcut F6 means in Prime Suite? 
A. A/R Management
B. Help
C. Registration
D. Reporting
E. Schedule
The Help menu will be used to determine what the F6 shortcut means.  

ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: III.A.1 Utilize software in the completion of HIM processes
Difficulty: 1 Easy
Learning Objective: 01.05
Topic: Use of the Help Feature
 
31. In the screenshot above, which patient is being seen for a Pap smear? 
A. John Miller
B. Juan C. Ortega
C. Kenneth Washington
D. Sylvia Gonzalez
Sylvia Gonzalez has an appointment for a Pap smear with Dr. Ingram.

ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
Accessibility: Keyboard Navigation
Blooms: Apply
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: III.A.1 Utilize software in the completion of HIM processes
Difficulty: 1 Easy
Learning Objective: 01.03
Topic: Electronic Health Record Applications
 
32. Of the following, which is an advantage of adopting an electronic health record? 
A. the cost of implementing an electronic system
B. the potential for interoperability with other computerized systems within the practice or hospital
C. the high learning curve
D. the requirement of little time or effort by the office staff
Adopting an electronic health record has the potential to allow interoperability with other computerized systems in healthcare settings.

ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: II.C.1 Apply policies and procedures surrounding issues of access and disclosure of protected health information
CAHIIM: III.A.1 Utilize software in the completion of HIM processes
CAHIIM: III.A.2 Differentiate the roles of various providers and disciplines throughout the continuum of healthcare and respond to their information needs.
Difficulty: 2 Medium
Learning Objective: 01.02
Topic: Why Adopt Electronic Health Record Applications
 
33. Which of the following functions is carried out during the check-in steps? 
A. Healthcare professional takes medical history.
B. Patient calls office for appointment.
C. Healthcare professional updates patient information.
D. Healthcare professional posts patient charges.
Any updates to patient information are made during the check-in steps.

ABHES: 4.a Follow documentation guidelines
ABHES: 7.e Apply scheduling principles
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: VI.P.1 Manage appointment schedule using established priorities
CAHIIM: III.A.1 Utilize software in the completion of HIM processes
Difficulty: 2 Medium
Learning Objective: 01.04
Topic: The Flow of Information from Registration through Processing of the Claim
 
34. Which of the following is  a care provider? 
A. Medical Assistant
B. Certified Nurse Practitioner
C. Certified Nurse Midwife
D. Dentist
A medical assistant is not a care provider.

ABHES: 1.b Compare and contrast the allied health professions and understand their relation to medical assisting
Accessibility: Keyboard Navigation
Blooms: Remember
CAAHEP: X.C.1 Differentiate between scope of practice and standards of care for medical assistants
CAHIIM: I.B.4 Differentiate the roles and responsibilities of various providers and disciplines, to support documentation requirements, throughout the continuum of healthcare
Difficulty: 1 Easy
Learning Objective: 01.04
Topic: The Flow of Information from Registration through Processing of the Claim
 
35. You are the office manager of Prime Internal Medicine. You have been encouraging the three care providers in the practice to convert to an electronic health record. They have asked you to give your arguments for conversion to an electronic health record and to present it to them in written form by the end of the week. How will you argue the point for adoption of an EHR? 
Answers will vary. Use of the EHR will result in better patient care; quicker turnaround time for test results; ability to share information with other care providers when needed; ability to track information about patients more efficiently; ability to ePrescribe; built-in speech recognition technology; and potentially more secure than paper records.

ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
Blooms: Understand
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: III.A.1 Utilize software in the completion of HIM processes
CAHIIM: III.A.2 Differentiate the roles of various providers and disciplines throughout the continuum of healthcare and respond to their information needs.
CAHIIM: III.B.1 Explain the process used in the selection and implementation of health information management systems
Difficulty: 2 Medium
Learning Objective: 01.02
Topic: Why Adopt Electronic Health Record Applications
 
36. Give an example and explain why the processes outlined in the Clinical Staff/Care Provider Flowchart may need to be repeated once the patient checks out from her current visit. 
Answers will vary. A response might be: Dr. Daniels ordered a chest x-ray and a CBC for her patient, Doreen Gray. Ms. Gray is going to have her tests done at the hospital. The x-ray report comes back from the radiology department on one date, and the CBC results come back a week later. Dr. Daniels will need to review the results for each of these and then take appropriate action (order meds, call patient with results, schedule a follow-up exam, etc.).

ABHES: 4.a Follow documentation guidelines
Blooms: Understand
CAAHEP: VI.P.1 Manage appointment schedule using established priorities
CAHIIM: III.A.1 Utilize software in the completion of HIM processes
CAHIIM: III.A.2 Differentiate the roles of various providers and disciplines throughout the continuum of healthcare and respond to their information needs.
Difficulty: 3 Hard
Learning Objective: 01.04
Topic: The Flow of Information from Registration through Processing of the Claim
 
37. There is a high learning curve when implementing an electronic health record. Describe what this statement means. 
Physicians are used to manually writing or dictating patients' health records; they are comfortable with that method and are reluctant to change, so learning a new system is not a priority. It takes a considerable amount of time to learn to efficiently collect information from the patient, examine the patient, and type the data into the computer; speed only comes with practice. All staff members, not just care providers, need to learn how to learn all relevant sections of the EHR software.

ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
Blooms: Understand
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: III.A.1 Utilize software in the completion of HIM processes
CAHIIM: III.A.2 Differentiate the roles of various providers and disciplines throughout the continuum of healthcare and respond to their information needs.
CAHIIM: III.B.1 Explain the process used in the selection and implementation of health information management systems
Difficulty: 2 Medium
Learning Objective: 01.02
Topic: Why Adopt Electronic Health Record Applications
 
38. You have been asked to speak at a local organization about the electronic health record. You have been asked "Why has it taken so long to use computerized health records  other industries have conducted business by computer for a long time." How will you answer? 
Answers may vary. There have been security concerns, with the fear of hackers or viruses doing damage to the data; it takes a long time to learn how to use an electronic record; and physicians feel it is too time-consuming and too costly to implement an electronic system. Also, there had to be a uniform or standard computer language used in an electronic health record so that information can be shared with other care providers. The business aspects of healthcare (billing, for instance) have been computerized for quite some time.

ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
Blooms: Understand
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: III.B.1 Explain the process used in the selection and implementation of health information management systems
Difficulty: 3 Hard
Learning Objective: 01.02
Topic: Why Adopt Electronic Health Record Applications
 
39. Dr. Philips left Daniel James' chart in the office with him after she completed examining the patient. Doing so may cause concern. Why? 
Answers may vary slightly. Daniel may remove some of the pages from his record. He may tamper with what is written by crossing out or adding to the written record. He may even walk out with it entirely.

ABHES: 4.a Follow documentation guidelines
ABHES: 4.c Follow established policies when initiating or terminating medical treatment
Blooms: Understand
CAAHEP: X.C.4 Summarize the Patient Bill of Rights
CAHIIM: V.A.1 Analyze policies and procedures to ensure organizational compliance with regulations and standards
Difficulty: 2 Medium
Learning Objective: 01.02
Topic: Why Adopt Electronic Health Record Applications
 
40. Name at least three functions that are carried out through the use of Practice Management software (be specific in your answer). 
Keeping the appointment book/making appointments; registering the patient's administrative information; coding diagnoses and procedures; posting patient charges; generating patient statements; filing insurance claims, following up on accounts; running billing reports; and managing overdue accounts. There should be  reference to any clinical functions such as vital signs, physical exam, taking the patient's history, order entry, ePrescribing, etc.

ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
Blooms: Understand
CAAHEP: VI.P.1 Manage appointment schedule using established priorities
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: III.A.1 Utilize software in the completion of HIM processes
CAHIIM: III.A.2 Differentiate the roles of various providers and disciplines throughout the continuum of healthcare and respond to their information needs.
Difficulty: 1 Easy
Learning Objective: 01.01
Topic: Practice Management Applications
 
41. Name at least three functions that are carried out through the use of electronic health records software (be specific in your answer). 
Recording a patient's history; recording vital signs; recording the chief complaint; recording physical exam; creating letters to other care providers; orders tracking; ePrescribing; problem list; documenting the patient's diagnosis and ordering procedures; document follow-up instructions; and review and authenticate results of tests.

ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems
Blooms: Understand
CAAHEP: VI.P.1 Manage appointment schedule using established priorities
CAAHEP: VI.P.6 Utilize an EMR
CAHIIM: III.A.1 Utilize software in the completion of HIM processes
CAHIIM: III.A.2 Differentiate the roles of various providers and disciplines throughout the continuum of healthcare and respond to their information needs.
CAHIIM: III.B.1 Explain the process used in the selection and implementation of health information management systems
Difficulty: 1 Easy
Learning Objective: 01.03
Topic: Electronic Health Record Applications

Chapter 01 Test Bank Summary
Category-# of Questions
ABHES: 1.b Compare and contrast the allied health professions and understand their relation to medical assisting-2
ABHES: 4.a Follow documentation guidelines-10
ABHES: 4.c Follow established policies when initiating or terminating medical treatment-1
ABHES: 7.a Gather and process documents-1
ABHES: 7.b Utilize Electronic Medical Records (EMR) and Practice Management Systems-23
ABHES: 7.d Process insurance claims-5
ABHES: 7.e Apply scheduling principles-9
Accessibility: Keyboard Navigation-34
Blooms: Apply-1
Blooms: Remember-8
Blooms: Understand-32
CAAHEP: VI.C.2 Identify advantages and disadvantages of the following appointment systems-1
CAAHEP: VI.C.4 Define types of information contained in the patient’s medical record-4
CAAHEP: VI.C.7 Describe filing indexing rules-1
CAAHEP: VI.P.1 Manage appointment schedule using established priorities-11
CAAHEP: VI.P.6 Utilize an EMR-23
CAAHEP: VIII.C.1.a types of third party plans-1
CAAHEP: VIII.P.4 Complete an insurance claim form-2
CAAHEP: X.C.1 Differentiate between scope of practice and standards of care for medical assistants-1
CAAHEP: X.C.4 Summarize the Patient Bill of Rights-1
CAHIIM: I.B.1 Analyze the documentation in the health record to ensure it supports the diagnosis and reflects the patient’s progress, clinical findings, and discharge status-1
CAHIIM: I.B.3 Identify a complete health record according to, organizational policies, external regulations, and standards-1
CAHIIM: I.B.4 Differentiate the roles and responsibilities of various providers and disciplines, to support documentation requirements, throughout the continuum of healthcare-1
CAHIIM: I.D.1 Collect and maintain health data-5
CAHIIM: II.C.1 Apply policies and procedures surrounding issues of access and disclosure of protected health information-2
CAHIIM: III.A.1 Utilize software in the completion of HIM processes-20
CAHIIM: III.A.2 Differentiate the roles of various providers and disciplines throughout the continuum of healthcare and respond to their information needs.-14
CAHIIM: III.B.1 Explain the process used in the selection and implementation of health information management systems-8
CAHIIM: III.H.1 Apply policies and procedures to ensure the accuracy and integrity of health data both internal and external to the health system-3
CAHIIM: IV.A.2 Use common software applications such as spreadsheets, databases, word processing, graphics, presentation, e-mail, and so on in the execution of work processes.-3
CAHIIM: V.A.1 Analyze policies and procedures to ensure organizational compliance with regulations and standards-1
Difficulty: 1 Easy-21
Difficulty: 2 Medium-17
Difficulty: 3 Hard-3
Learning Objective: 01.01-11
Learning Objective: 01.02-12
Learning Objective: 01.03-6
Learning Objective: 01.04-9
Learning Objective: 01.05-3
Topic: Electronic Health Record Applications-6
Topic: Practice Management Applications-11
Topic: The Flow of Information from Registration through Processing of the Claim-9
Topic: Use of the Help Feature-3
Topic: Why Adopt Electronic Health Record Applications-12