Work History
CUSTOMER SERVICE REPRESENTATIVE, Phillips Retail & Wholesale Distribution 1991 - Present
Nationwide Key Account Administration / Sales Order Processing
- Provided customer service to 400 key accounts generating annual revenues ranging from $10,000 to $3/4 million per account each year, working closely with clients such as Regional Managers and District Purchasing Agents.
- Managed sales order processing including data entry for up to 80 orders per day with responsibility for processing change orders, customer credit applications and calculating sales team commissions.
Support of Inside Sales Team / Account Executives
- Provided inside sales support to staff of 10 Account Executives and assisted 5 Field Representatives, being responsible for completing sales paperwork for assigned sales team generating revenues of $12 million annually.
- Quoted pricing, processed warranty claims, provided product and service information, and prepared various reports for sales team as part of administrative sales support duties.
International Shipment Verification & Documentation
- Coordinated, followed-up and communicated shipment status with customers, vendors and distributors by phone.
- Checked stock, tracked shipments and managed receiving, coordination and completion of required shipping documents for department processing over 10,000 shipments per month.
Computerized Applications / Documentation & Report Development
- Utilized advanced functions of MS Word, Excel and Internet for data entry, maintenance of database systems and access of customer inventory management systems.
Education
- BSBA Degree in Business Administration, University of Denver, 1992