Test Bank Organizational Behavior 5th Edition by Michael A. Hitt
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Test Bank Organizational Behavior 5th Edition by Michael A. Hitt
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Test Bank Organizational Behavior 5th Edition by Michael A. Hitt
Organizational Behavior, 5th Edition People, processes, and technology. These are the three major drivers of business achievement. The best leaders inherently understand that great companies start with great people
ISBN: 978-1-119-39173-9
Michael A. Hitt, C. Chet Miller, Adrienne Colella, Maria Triana
Table of Contents
About the authors iii
Preface vii
Acknowledgments xv
Opening Case Study: “The Right Thing to Do Is Start with the Crew” The Case of Trader Joe’s xxv
Part 1 The Strategic Lens
1 A Strategic Approach to Organizational Behavior 1
Exploring Behavior in Action: Strategic Use of Human Capital: A Key Element of Success at P&G and The Container Store 1
The Strategic Importance of: Organizational Behavior 3
Basic Elements of Organizational Behavior 3
Importance of Using a Strategic Lens 4
Experiencing Organizational Behavior: Nick Johnson, Susan Williams, and Other Not-Ready-for- Primetime Managers 6
Foundations of a Strategic Approach to Organizational Behavior 7
Definition of an Organization 7
The Role of Human Capital in Creating Competitive Advantage 8
The Nature of Human Capital 8
The Concept of Competitive Advantage 9
Human Capital as a Source of Competitive Advantage 9
Overall Potential for Competitive Advantage 11
Managerial Advice: Leveraging Human Capital with Twitter, Workplace, and Other Social Networking Tools 12
Positive Organizational Behavior 13
High-Involvement Management 14
Key Characteristics of High-Involvement Management 14
Evidence for the Effectiveness of High-Involvement Management 17
Demands on Managers 17
Experiencing Organizational Behavior: Pixar: An Organization of Happy, Innovative People 19
Organization of the Book 20
What This Chapter Adds to Your Knowledge Portfolio 21
Back to the Knowledge Objectives 22
Key Terms 22
Human Resource Management Applications 22
Building Your Human Capital: Career Style Inventory 23
An Organizational Behavior Moment: All in a Day’s Work 26
Team Exercise: McDonald’s: A High-Involvement Organization? 27
Endnotes 28
2 Organizational Diversity 33
Exploring Behavior in Action: Diversity in Silicon Valley: An Example from Twitter 33
The Strategic Importance of: Organizational Diversity 34
Diversity Defined 36
Forces of Change 38
Changing Population Demographics 38
Increase in the Service Economy 40
The Global Economy 40
Requirements for Teamwork 40
Diversity Management and High-Involvement Organizations 41
Individual Outcomes 41
Group Outcomes 42
Organizational Outcomes 42
Societal and Moral Outcomes 43
Experiencing Organizational Behavior: Diversity at the Top 45
Roadblocks to Diversity 46
Prejudice and Discrimination 46
Stereotyping 47
Differences in Social Identity 50
Experiencing Organizational Behavior: Women, Work, and Stereotypes 52
Power Differentials 53
Poor Structural Integration 53
Communication Problems 55
Effectively Creating and Managing Diversity 55
Managerial Advice: Promoting a Positive Diversity Environment 57
The Strategic Lens 58
What This Chapter Adds to Your Knowledge Portfolio 59
Back to the Knowledge Objectives 59
Thinking about Ethics 60
Key Terms 60
Human Resource Management Applications 60
Building Your Human Capital: What’s Your DQ (Diversity Quotient)? 61
An Organizational Behavior Moment: Project ‘Blow Up’ 62
Team Exercise: What Is It Like to Be Different? 63
Endnotes 64
3 Organizational Behavior in a Global Context 69
Exploring Behavior in Action: McDonald’s Thinks Globally and Acts Locally 69
The Strategic Importance of: Organizational Behavior in a Global Context 71
Globalization and Institutions 71
Globalization 71
Managerial Advice: Multinational Corporations Achieving Globalization 73
Institutions 74
The Globalization Experience for Associates and Managers 75
Internationally Focused Jobs 76
Foreign Job Assignments 78
Experiencing Organizational Behavior: I Am a Triangle: The Difficulties of Repatriation Story 80
Foreign Nationals as Colleagues 82
Opportunities for International Participation 83
Multidomestic Firms 84
Global Firms 84
High-Involvement Management in the International Dimensions of National Culture 86
Experiencing Organizational Behavior: Managing Diverse Cultures 88
National Culture and High-Involvement Management 89
Information Sharing 89
Decision Power and Individual Autonomy 90
Decision Power and Self-Managing Teams 90
Ethics in the International Context 91
The Strategic Lens 94
What This Chapter Adds to Your Knowledge Portfolio 94
Back to the Knowledge Objectives 95
Thinking about Ethics 96
Key Terms 96
Human Resource Management Applications 96
Building Your Human Capital: Assessment of Openness for International Work 96
An Organizational Behavior Moment: Managing in a Foreign Land 98
Team Exercise: International Etiquette 98
Endnotes 99
Part 2 Individual Processes
4 Learning and Perception 105
Exploring Behavior in Action: The Strategic Importance of Learning and Perception 105
Fundamental Learning Principles 107
Operant Conditioning and Social Cognitive Theory 108
Contingencies of Reinforcement 108
Managerial Advice: Punishment: Creating a Climate of Fear 110
Schedules of Reinforcement 111
Social Learning and Cognition 113
Other Conditions for Learning 114
Training and Enhancing the Performance of Associates 115
OB Mod 116
Simulations 116
Learning from Failure 118
Experiencing Organizational Behavior: Why Training Doesn’t Always Work! 120
Perception 121
Perceptions of People 122
Self-Perception 126
Attributions of Causality 126
Experiencing Organizational Behavior: Great Bear Wilderness Crash 126
Internal–External Attribution 127
Attributions of Success and Failure 128
Task Perception 129
The Strategic Lens 129
What This Chapter Adds to Your Knowledge Portfolio 130
Back to the Knowledge Objectives 131
Thinking about Ethics 131
Key Terms 131
Human Resource Management Applications 131
Building Your Human Capital: Assessment of Approaches Used to Handle Difficult Learning Situations 132
An Organizational Behavior Moment: It’s Just a Matter of Timing 132
Team Exercise: Best Bet for Training 133
Endnotes 134
5 Personality, Intelligence, Attitudes, and Emotions 138
Exploring Behavior in Action: Personality Testing in the Hiring Process: I Know She’s Smart and Accomplished But Does She Have “Personality”? 138
The Strategic Importance of: Personality, Intelligence, Attitudes, and Emotions 140
Fundamentals of Personality 140
Determinants of Personality Development 141
The Big Five Personality Traits 142
The Big Five and High-Involvement Management 145
The Dark Triad 145
Experiencing Organizational Behavior: Narcissism in the CEO Suite and Oval Office 147
General Cognitive and Motivational Aspects of Personality 148
Some Cautionary and Concluding Remarks 151
Intelligence 151
Experiencing Organizational Behavior: Intelligence and Intelligence Testing in the National Football League 153
Attitudes 153
Attitude Formation 155
Two Important Attitudes in the Workplace 157
Managerial Advice: Job Satisfaction Remains Too Low! 158
Attitude Change 161
Emotions 163
Direct Effects of Emotions on Behavior 164
Emotional Labor 164
Emotional Intelligence 165
The Strategic Lens 167
What This Chapter Adds to Your Knowledge Portfolio 167
Back to the Knowledge Objectives 168
Thinking about Ethics 169
Key Terms 169
Human Resource Management Applications 169
Building Your Human Capital: Big Five Personality Assessment 169
An Organizational Behavior Moment: Whatever Is Necessary! 171
Team Exercise: Experiencing Emotional Labor 171
Endnotes 172
6 Work Motivation 179
Exploring Behavior in Action: Work Motivation at W.L. Gore & Associates 179
The Strategic Importance of: Work Motivation 181
What Is Motivation? 181
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