Solution Manual Customer Service Skills for Success 7th Edition by Robert W. Lucas

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Solution Manual Customer Service Skills for Success 7th Edition by Robert W. Lucas

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Solution Manual Customer Service Skills for Success 7th Edition by Robert W. Lucas

Robert W. Lucas

This textbook, recipient of the 2017 Textbook and Academic Authors Association’s Textbook Excellence Award, is a top-selling resource for customer service education in the U.S. It addresses real-world customer service challenges, providing a variety of updated examples, tips, and activities. The book focuses on developing essential skills for success in customer service, including maintaining and building customer relationships, and retaining customers.

ISBN-10: 1260157504
ISBN-13: 9781260157505 (eText)
ISBN-10: 1259954072
ISBN-13: 9781259954078 (Print)

Table of Contents
1. The Profession
2. Skills for Success
3. Building and Maintaining Relationships
4. Retaining Customers
Appendix
Glossary
Bibliography.

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